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Contact Interlibrary Loan
University of Delaware Library
181 South College Avenue
Newark, DE 19717-5267
Email:
Phone: (302) 831-2236
Fax: (302) 831-2481
http://www.lib.udel.edu/ud/ill/
OCLC Symbol: DLM
General Questions | Logging In | Using the System | Electronic Document Delivery | Authorized Borrowers | Interpreting Status Messages | Contact Interlibrary Loan
Q. What is the University of Delaware Interlibrary Loan System?
A. The new Interlibrary Loan system allows University of Delaware faculty, staff, and students to place ILL requests, download and view requested articles, check the status of requests, and more. This new system replaces the previous Interlibrary Loan request form.
Q. Why can't I access older requests through this system?
A. Requests placed using the old Interlibrary Loan request form on or before August 18, 2008 will not be transferred into this new system. Only requests placed through this new Interlibrary Loan system will display on your account.
Q. What web browser should I use?
A. You need a Web browser that can handle forms, tables, and preferably Cascading Style Sheets (CSS). Current versions of either Mozilla Firefox or Microsoft Internet Explorer are recommended.
Q. Is security a problem if I use a public workstation?
A. Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your Interlibrary Loan requests, you can take the following steps:
Q. Why does my browser say that you're sending a cookie? What's in it?
A. The system sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the system without any problems.
Q. How do I log in to the Interlibrary Loan system?
A. All users must create an account to log in to the Interlibrary Loan system. All faculty, students, and staff with a valid University of Delaware ID card are eligible to create an account.
Q. How do I create an account?
A. To create an account, log in to the secure "create an account" page with your valid UDelNet ID and password. Once you are logged in, you may choose a username and password for accessing your Interlibrary Loan account. You only need to log in with your UDelNet ID and password once to create an account. To log in to the system, use the username and password you selected.
Q. How do I retrieve my username if I have forgotten it?
A. Please contact the ILL Office at 302-831-2236 or ill@winsor.lib.udel.edu and ask an ILL staff member to look up your username. The ILL Office is open Monday through Friday, 8:00 AM to 5:00 PM.
Q. How do I retrieve my password if I have forgotten it?
A. If you have forgotten your password, please contact the ILL Office at 302-831-2236 or ill@winsor.lib.udel.edu. ILL staff can reset your password to enable you to log in and select a new password. ILL staff cannot see your password at any time, and are only able to reset it to a new, generic password.
Q. How do I place a request?
A. Once you have logged in to the system, request forms are located in the menu on the left side of the screen. Click "Loan Request" or "Article Request" and fill in the required fields.
Q. What form do I use to request what I need?
A. If you want to request to borrow something from another library, like a book, dissertation, microfilm, DVD, CD, and more, then use the "Loan Request" form. If you want to request a photocopy of a journal article, book chapter, or other document, use the "Photocopy Request" form.
Q. How do I check the status of my request?
A. To check the current status of your requests, click "Outstanding Requests" on the "View" menu on the left side of the screen. The "Status" box displays the current status of your request.
Q. How do I interpret the statuses on my request history?
A. Please see the list of ILL statuses for guidance on interpreting ILL request statuses.
Q. How do I edit a request?
A. If you wish to edit a request, locate the request either by clicking "Outstanding Requests" on the "View" menu or by searching in the upper-right corner of the screen. Click on the Transaction Number and click "Edit Request" to provide more information about the material you have requested.
Q. How can I cancel a request?
A. If you wish to cancel a request after you submit it, locate the request either by clicking "Outstanding Requests" on the "View" menu or by searching in the upper-right corner of the screen. Click on the Transaction Number and click "Cancel Request." Please note that requests only can be cancelled before they have been processed by ILL staff. Once the request has been sent to a lending library, please contact the ILL Office if you no longer need the item you requested.
Q. How can I see the list of books I have checked out through Interlibrary Loan?
A. From the main menu, click "Checked Out Items" under "View" to display a list of the items you have checked out and the dates on which they are due back to the ILL Office.
Q. How can I request a renewal on an item I have checked out through Interlibrary Loan?
A. From the main menu, click "Checked Out Items" under "View" to display a list of the items you have checked out. Click the Transaction Number for the item you wish to renew. If the item is renewable, one 14-day extension will be automatically granted and ILL staff will contact the lending library to request a renewal. However, should the lending library deny our renewal request, ILL staff will notify you that your material is due back on its original due date.
Please note that if the book strap on your item indicates no renewals are permitted, renewal requests will not be accepted and the material must be returned by its original due date.
Q. How do I view articles I request on ILL?
A. Articles requested on Interlibrary Loan will be delivered through this new system. When you receive email notification that your article is available for pickup, log in to the system with your username and password. Select "Electronically Delivered Articles" under the "View" options for a list of all available documents. Click on the Transaction Number of the document you wish to view. Documents are stored on the server and available for 30 days after delivery.
Q. What do I need to view and download documents?
A. Documents are delivered in PDF format. You will need the latest version of Adobe Acrobat Reader to view your documents.
Q. How do I get Adobe Acrobat Reader?
A. Adobe Acrobat Reader is available without charge from Adobe Systems, Inc. Click the "Get Adobe Reader" button to go directly to the download page.
Q. How will Authorized Borrowers be able to place requests with the new Interlibrary Loan system?
A. Faculty members will need to contact ILL staff to request that a new ILL account be set up for this purpose. Faculty members may also request an ILL Authorized Borrower account ILL staff will create an account that faculty members and their Authorized Borrowers may both access to place requests in the faculty member's name, retrieve articles, place renewal requests, etc. This additional account eliminates the need for faculty members to provide their personal account information to Authorized Borrowers.
This Interlibrary Loan system allows users to check the current status of all ILL requests placed through the system. This information is available in the "Status" column on any list of requests. Please refer to the following chart for assistance in interpreting the statuses in the System.
| Awaiting Borrowing Scanning | The requested document was received in paper format but will be scanned into PDF format and delivered electronically. |
| Awaiting Conditional Processing | The lending library has required that we agree to certain conditions before they will lend the material requested. |
| Awaiting Extensive Searching | ILL staff are still working to locate potential suppliers for this request. |
| Awaiting New Book Searching | ILL staff will search to see if this item is on order for the Library's collection before processing the ILL request. |
| Awaiting Non-OCLC Processing | The request has been received in the system, but has not yet been processed by ILL staff. |
| Awaiting Post Receipt Processing | The requested material has arrived in the ILL Office but is not yet ready for pickup. |
| Awaiting Recall Processing | The lending library has recalled this item and it must be returned immediately, regardless of the due date. |
| Awaiting Request Processing | The request has been received in the System, but has not yet been processed by ILL staff. |
| Awaiting Return Label Printing | The ILL item has been returned to the ILL Office and is being prepared for shipment back to the lending library. |
| Awaiting Unfilled Processing | The libraries to which the request was sent could not provide the material. ILL staff will determine whether the request will be sent to other libraries before cancelling the request. |
| Cancelled by Customer | This request was cancelled by the requestor. |
| Cancelled by ILL Staff | ILL staff have cancelled the request for the reason supplied in the cancellation e-mail sent to the requestor. |
| Checked Out to Customer | The ILL item is checked out to the requestor. |
| Customer Notified By E-mail | The requested material is available for pickup in the ILL Office and an e-mail has been sent to notify the requestor. |
| Delivered to Web | The requested document has been posted to your account for download or viewing. |
| In Electronic Delivery Processing | The requested material has arrived in the ILL Office but has not yet been electronically delivered. |
| Item Checked In | The ILL item has been returned to the ILL Office and is ready to be returned to the lending library. |
| Item Returned | The ILL item is on its way back to the lending library. |
| Request Finished | This request is no longer active; it has either been fulfilled or cancelled. |
| Request Sent | ILL staff have sent this request to a lending library. |
