Question & Answer
Multimedia & Computer Questions | Copy Services Questions | Microforms Questions
Multimedia & Computer Questions
Q: Are there any other computers in the library that have application software (such as Microsoft Word)?
- A: No, the Student Multimedia Design Center is the only place in the Library that has application software, such as Microsoft Office. If all of the computers are full and all of the laptops are checked out, you can go to computing sites on campus.
Q: Is there a color printer available in the Library?
- A: Yes, the Student Multimedia Design Center has a color printer. Printing is $1.00 per page.
Q: Is there a large format printer available in the Library?
- A: Yes, the Student Multimedia Design Center has an HP DesignJet 1055cm plus large format printer. It prints 36" wide at a cost of $5/linear foot. Please see the Print, copy, scan page for more information.
Q: I want to use a particular software. How do I know if this site has it or what other sites on campus have?
- A: Please see our Hardware & Software page for a complete list of what we have. To see what software is available at IT computing sites please see their software page.
Q: I sent my document to the printer. Why isn’t it printing?
- A: To print your document, you must first swipe your UD ID card through a card reader connected to a print release station. As a full-time student, you receive 100 free pages every July/January. To print more than 100 pages, you’ll have to add money to your FLEX account. You may use the Value Transfer Station on the Lower Level to add money. If you are not using whole amounts or are using coins, please ask at the Student Multimedia Design Center service desk.
Q: Why won’t the movie I imported to my PowerPoint presentation play back on other computers?
- A: PowerPoint 2007 does not save the movie file as part of the PowerPoint presentation. To play the movie file, you must have it in the same folder as the PowerPoint file.
Q: The project I’m working on is much too large to send as an attachment in email. What are my options
- A: You have several options.
- Use a flash drive or memory stick. If you don’t have one with you, you may buy one at the service counter or check one out using your valid UD ID.
- Borrow a hard drive from the service counter if you have a valid UD ID.
- Upload the file to the UD Drop Box.
Q: How do I transfer video from my DV camera to my PC?
- A: You can transfer video to your PC through a FireWire cable. If you don’t have your cable with you, you may borrow one at the service counter.
Q: Can I convert my old analog footage to digital?
- A: Yes. You can use the equipment in the Transfer Studio (Studio 5) to transfer between different media. For example, you can transfer your home video from VHS to DVD. The transfer will take at least the length of time of the source media. Studios 1 - 4 can also handle some transfer functions.
Q: Do you have ethernet cables that I can borrow?
- A: Yes, use your UD ID to check out a variety of cables, including Cat-5 (ethernet) cables.
Q: How do I get my wireless laptop to access the network?
- A: You'll need to first register your laptop by logging in and then choosing the Register Your Laptop link.. There is some more information at this link, or you can call the UD Help Center 831-6000.
Q: Where can I go to record a narration for my PowerPoint presentation?
- A: The Sound Studio (Studio 6) offers high-end audio recording equipment, including a mixer. Studios 1-4 could also be used as they have the same equipment, just no mixer. Digital Voice Recorders can be checked out from the service desk as well as headsets that contain microphones.
Copy Service Questions
Q: How much does it cost to make a photocopy?
- A: Black and white self
service copies on a photocopier are 10¢ each. Copies
made from the Microform reader printers cost 12¢ each. Color copies are $1.00 each. You must use your UD ID or Library Copy Card to make photocopies.
Q: Can I scan something and send it to my email?
- A: Yes, there are 4 scanner copiers on the lower level plus two flat-bed scanners. You can scan the document a page at a time or use the document feeder (on the scanner copiers) to scan a document and then attach it to an email, save it to a flash stick, or use the UD Dropbox.
Q: Can I get change at the Student Multimedia Design Center?
- A: No,
we do not give change. There is a change machine located in the Commons
and also near the circulation desk that dispenses change with coins.
Q: Can someone make the copies for me?
- A: Yes,
the cost for this service is 20¢ per page for black and white
photocopies (including from Microforms), 50¢ for black/white
transparencies, and $1.50 for color transparencies. Please allow 24
hours processing time for all copy orders.
Q: How can I add value (deposits)to or check the value of my FLEX card?
- A: There
is now a Value Transfer Station on the Lower Level near the Student Multimedia Design Center service desk. Locations of Value Transfer Stations on campus and links to transfer money from your bank account are available at: http://www.udel.edu/ud1flex/signUp.html. If you need change or want to add coins to your card, please come to the service desk.
Q: Where are fax services offered? How much does it cost?
Fax Zero is an online fax service that is free for sending 3 pages or under and $1.99 for 15 pages and under to the U.S. and Canada. Users have to put a confirmation code that they will receive in their email to enter into the form to complete the Fax. Users may wish to use the scanner/copiers or flat bed scanners in the Student Multimedia Design Center to scan the pages that they need to fax to use this service. Alternatively, UD students may take materials to be faxed to Campus Mail staff in the General Services Building on South Chapel Street when that office is open.
Q: Where is the News Journal on Microfilm?
- A: The microfilm numbers for
the News Journal are S 7 or S39 dependent on what year of the News
Journal is requested. You can look up Delaware Newspapers by date if
you go to the Library home page, click on "Resources", and "Delaware
Newspapers Project" and click on Newspapers by date.
Q: Where is the New York Times on Microfilm?
- A: The
microfilm number for the New York Times is S 4; it is located in the
"S" Microfilm section on the Lower Level. The years from 1851 through
2006 are currently on Microfilm.
Q: Where are the Government Documents that are on microfiche located?
- A: The
government documents on microfiche are located in the cabinets in the
alcoves near the U.S. Documents print collection on the west side of
the Lower Level.
Q: I have a microform that is difficult to read, is there anything that can help me view it?
- A: Yes,
the Digital Microform Scanner allows you to adjust resolution,
sharpness, and brightness of an image from either Microfiche or
Microfilm. The scanner allows you to crop the image so that only what
you want fills the screen; this makes the image larger and easier to
read. There is also a tool that allows you to “white out” scratches and
other imperfections manually, taking away distractions that affect the
readability of the microform. The best part is that once you correct
the image, you can save the file and attach it to an email to yourself, send it using the UD Dropbox, or save it to a flash stick.
Q: The Microform I am looking for says that it is in the Annex. How do I get this Microform?
- A: On the Library home page, under Forms, there is a link for the Library Annex Request form. There is also a print form available at the Circulation desk. Fill out
the request completely and submit it. The Microform will available that
day (if request was submitted by 2 pm) or the next day at the
Student Multimedia Design Center service desk.
Q: I would like to research U.S. Patents and I know that you used to have the microfilm, what do I do?
- A: The
U.S. Patent microfilm has been moved to the Library Annex. There are
other, convenient ways to research U.S. Patents. Please visit the
Reference Department on the first floor to use the CASSIS computer
system to look up Patents or use The United States Patent and Trademark Office online database with all patents issued since 1790. For more information on patents, please see the Patent subject guide. If you would still like to use the microfilm, you may fill out a Library Annex Request Form with the patent numbers that you need and items requested by 2:00 PM will be available by 4:00 PM the same day.
Q: I am a public user. Can I use the collections and equipment in the Student Multimedia Design Center area?
- A: Yes
and no. All of the Microform collection is available in open stacks. To
use a Digital Microform Scanner, please sign in at the service desk. To
print from the photocopiers, you will need a UD Flex card or new Library copy card. E-mailing or saving on the Digital Microform
Scanners is free. The Map collection can also be browsed by public
users. For other services, such as checking out books, please see the Public Borrower Information page.
The computing equipment, other than the Microform Scanners and the
Scanner/Copiers, is not available for use by public users.